Insurance & Billing
Insurance & Billing
Westside Counseling works closely with Grow Therapy, which handles insurance verification, billing, payments, claims, and client portal support.
Handled through Grow Therapy
All insurance and billing for Westside Counseling is handled through Grow Therapy. When new client openings are available, intake and payment setup must be completed online through Grow Therapy before sessions begin.
Sessions are telehealth only. There is no in-person intake and no in-person cash or payment handling.
Westside Counseling cannot see, change, correct, set up, or troubleshoot a client's Grow Therapy insurance, billing, payment, claims, card, portal, or account information. Please confirm your coverage, expected cost, and payment method directly through Grow Therapy.
Current payors and benefits
The following payors and benefits are currently listed through Grow Therapy.
Insurance plans
- Aetna
- Ambetter
- Cigna
- GTEB
- Medical Mutual
- UnitedHealthcare / Optum
- VA Community Care Network
Employee Assistance Program benefits
- Amazon EAP benefit
- UAW / UMass EAP benefit
Self-pay
Self-pay is available through Grow Therapy. Payments are handled electronically through Grow Therapy. Westside Counseling does not accept paper money, direct cash payments, or direct credit-card payments outside Grow Therapy.
Please verify before scheduling
Coverage can change, and not every plan under a listed insurance company name is accepted. Please confirm your benefits, expected cost, payment method, and eligibility directly through Grow Therapy before scheduling.
Medicare and Medicaid
Westside Counseling does not accept Medicare or Medicaid.
Billing questions
For billing, insurance, payment, claims, card, portal, or account questions, sign in to the Grow Therapy client portal and contact Grow Therapy support directly.